How do I complain to Sparkle, or appeal a decision?
Use our “Report a concern” form: for something illegal or harmful, a decision we made about you, or your data. Anyone can, with or without an account.
Updated
Step by step
Open “Report a concern”, from the link below or the foot of any page of this site.
Choose what it’s about, then tell us where it is and why.
Give your name and email address so we can reply, tick the box to say it’s accurate as far as you know, and send it.
Good to know
You get a reference straight away, and our answer, with our reasons, within 30 days at the latest.
Not happy with what we decide? Reply to our email and we’ll look at it again.
If it may be a sexual image of a child, you needn’t say who you are. Don’t download or send it: just tell us where it is.
If someone is in danger right now, call 999.
Still stuck?
The couple, or a helper they’ve named, know their day best. For anything about your Sparkle account, write to us.